KiloGCC.com Privacy Policy

Last updated: July 7, 2025

KiloGCC (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or use our website KiloGCC.com (the “Site”) and our services.

  1. Information We Collect
    1.1 Personal Information

Account Data: name, email address, mobile number, delivery address, password.

Payment Data: cardholder name, card number (tokenized), expiration date, billing address.

Communications: customer support inquiries, survey responses, and feedback.

1.2 Non Personal & Usage Data

Device & Log Data: browser type, IP address, operating system, pages visited, referral URLs, date/time stamps.

Analytics: aggregated usage statistics collected via cookies, web beacons, and similar technologies.

1.3 Cookies & Tracking
We use cookies and similar tools to:

Remember your login and preferences.

Analyze site performance and usage patterns.

Personalize content and offers.
You can disable cookies via your browser, but some features may not function properly.

  1. How We Use Your Information
    Order Fulfillment: process your purchases, handle delivery or pickup requests, and manage cancellations or refunds.

Account Management: authenticate and secure your account; communicate updates and notifications.

Personalization & Marketing: tailor offers, promotions, and content based on your preferences and order history.

Improvement & Analytics: monitor usage to optimize our Site, services, and customer experience.

Legal & Safety: comply with legal obligations, prevent fraud, and enforce our Terms & Conditions.

  1. Sharing & Disclosure
    We do not sell your personal data. We may share information with:

Service Providers: payment processors, delivery partners, IT and analytics vendors under strict confidentiality.

Legal Authorities: when required by law, court order, or governmental request.

Business Transfers: in connection with a merger, acquisition, or sale of assets, with notice to affected users.

  1. Data Security
    We implement technical and organizational measures encryption, secure servers, access controls, and regular security audits to protect your data against unauthorized access, alteration, or destruction. However, no internet transmission is 100% secure, so absolute protection cannot be guaranteed.
  2. Data Retention
    We retain personal data only as long as needed to:

Fulfill the purposes outlined here.

Comply with legal, tax, or accounting requirements.
After that, we securely delete or anonymize it.

  1. Your Rights
    Depending on applicable law, you may:

Access & Portability: request a copy of your data.

Correction: update or rectify inaccurate information.

Deletion: ask us to erase your personal information.

Restriction & Objection: limit or object to certain processing activities.
To exercise these rights, please contact privacy@kilogcc.com. We’ll respond within a reasonable timeframe.

  1. Children’s Privacy
    Our services are not directed to children under 18. We do not knowingly collect data from minors. If you believe we have, please notify us to have it deleted.
  2. International Transfers
    Your information may be processed or stored outside Saudi Arabia. Whenever we transfer data internationally, we ensure it’s protected under equivalent privacy standards.
  3. Updates to This Policy
    We may revise this policy when our practices change or new legal requirements arise. The “Last updated” date above will reflect any changes. We encourage you to review this page periodically.
  4. Contact Us
    If you have questions or concerns about this Privacy Policy, please contact us at:
    Email: privacy@kilogcc.com
    Address: KiloGCC HQ, Riyadh, Kingdom of Saudi Arabia

Thank you for trusting KiloGCC with your personal information. We’re dedicated to keeping it secure and using it responsibly.